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Managing my licence

The global-roam secure site features handy tools that allow you to manage your NEM-Watch licences.

To access the licence manager:
Log on to the secure site:
www.global-roam.com/secure

Select "My Licences" from the top menu.

On this page you are presented with a number of different options:

  1. Rename the selected licence
    This option is useful for giving meaningful names to your licences. For instance, if you name a licence "Bob's PC" and Bob leaves, you will more easily be able to deactivate the correct licence and give it to Mary.

  2. De-activate the selected licence
    Select this option to de-active a licence for use on another computer or when re-installing NEM-Watch after re-formatting your computer.

  3. Re-allocate the selected licence
    This option will allow you to move a licence to another gr-id. This option is probably more useful where we have clients (eg retailers) buy licences and provide them to others (eg the retailer's key accounts). In doing so, the retailers licences are kept in one place (which is necessary when renewing to secure the bulk discounts), but the energy user only has access to the licence which they have been allocated.

  4. View the usage of the selected licence
    Query details of when and for how long your licences are being used. This could be useful for seeing at a glance how many of your licences are being used and on what basis.


If you can't find a solution to your problem, click here to lodge a request for support with our dedicated support team.

Alternatively, call toll free on 1300 762 637 in Australia or +61 7 3368 4064.

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